An Adjudicator has been appointed by the Pensions Board to consider any disagreements or disputes which arise concerning the Scheme. Such disagreements or disputes might involve members and/or employers and/or the Pensions Board and/or any agents of the Pensions Board involved in the administration of the Scheme. The Adjudicator does not have power to consider any complaints regarding the investment performance of the funds.

Any member or prospective member of the Scheme, any employer of members or prospective members of the Scheme, and any spouse or dependant of a deceased member of the Scheme, can make a complaint.

A complaint must not be made unless the complainant has already brought the problem to the attention of the other person or body involved, and either they have not responded or the complainant is dissatisfied with their response.

Any complaints should be made in writing and signed by the complainant (or by their representative) to the Adjudicator, and should state:-

	the full name, address and date of birth of the complainant
	where the complainant is a spouse or dependant, their relationship to the member and the full name, last address, date of birth and date of death of the member
	the full name and address of any representative of the complainant
	the complainant’s Falkland Islands address for correspondence
	a statement as to the nature and facts of the disagreement with sufficient details to show why the complaint is being made

Where the complaint involves the complainant’s employer, the complainant must copy the complaint to the employer within 5 days of submitting the complaint.

The Adjudicator will give a written decision on the complaint to the complainant, and will copy the decision to the Pensions Board and, where relevant, the employer, within two months of the complaint being lodged. Everyone served with a copy of the Adjudicator's decision must take all necessary steps to give effect to the Adjudicator’s decision.

The name and address of the Adjudicator are available from, and a copy of the Complaints Procedures Regulations may be inspected at the office of, the Pensions Officer at the Treasury.